Shipping rates are determined by weight, and are a direct reflection of what it costs to ship our products to your doorstep.
Orders are generally filled within 2-3 business days. All orders within the US & Canada are shipped USPS Priority Mail; generally, we expect 3-4 days delivery time once your order has left our shop. You will receive a shipping confirmation with tracking information to the email address associated with your order as soon as your package is on its way to you.
Please note that orders cannot be changed or cancelled once placed. Please verify your shipping address is correct during checkout. Should you use Paypal, please check your shipping address there as well. Cowtown Made is not responsible for orders shipped to incorrect addresses.
Sometimes the website goes a little haywire, and leaves us scratching our head too. If you are experiencing difficulties placing an order, email us at firstname.lastname@example.org with the following information:
- full details of your order
- mailing address associated with your order
- any additional information you feel is important (i.e.; separate billing address)
We are more than happy to work up a personalized invoice for your full order/ Standard shipping rates, delivery time, return/exchange and waitlist policies still apply. Please note that orders will ship until after invoices have been paid. Invoices are due upon receipt.
Unfortunately, some orders become damaged during shipping. We work hard to package up everything carefully, but we lose control of packages once they are shipped. In the case of damaged products, save the box and merchandise and notify us at email@example.com with the following information:
- your order number
• an image of the damaged product
• your mailing address
We will do our best to replace the damaged product in a timely manner.
BACKORDERED & OUT OF STOCK PRODUCTS
Products that are indicated as backordered or out of stock cannot be purchased; this means you will be unable to add the item to your cart. We are unable to hold orders to include those products once they are back in stock. This is done in an effort to get all of our orders out the door in a timely manner, as well as manage our inability to control the oftentimes varying timeframes of freight deliveries.
Occasionally, some products may sell out and be labeled as Out of Stock in their product description. When this happens your best bet to receive notification is to sign up for our newsletter where you will receive notifications about new products as well as notifications about when out of stock items have been restocked. This will not secure out of stock product for you, but you will receive a notification once the product is back in stock, for you to then be able to purchase in your own time.
Should a product not be making a return to the Online Shop, it will be taken down and become unavailable for purchase indefinitely. Cowtown Made reserves the right to add or remove products as we deem necessary.
DISCOUNTS & PROMOTIONS
Discounts, promotions, and other exclusives may not be applied to orders placed prior to the date(s) the discount or promotion is valid; discounts & promotions are not applicable to orders placed previously, meaning we cannot adjust previous orders to reflect current discounts. Discounts and promotions are valid only for the timeframe announced at the time of promotion. Only one coupon code may be used per order.
LATE DELIVERIES/MISSING PARCELS
You will receive a tracking number via email for your order once it has shipped. Please refer to the tracking number sent to you to check the status of your order.
If a domestic parcel has not been received within 14 days of shipping, please contact us at firstname.lastname@example.org with your order number & the name associated with your order.
The best way for quick updates on the status of your order is to set up an account with us at the time of your purchase. This allows you to log in to your account at any time to receive information on your order as its status changes. For the status of your order in transit, please refer to the tracking information contained in the shipping confirmation sent to the email address associated with your order.
COLORING & TEXT
All Cowtown Made products, unless otherwise noted, are original, one of kind designs. They may not be altered or customized in any way. This applies, but is not limited, to phrase text, coloring, placement, or size.
We have done our best to display as accurately as possible the colors of the products shown on the website. That being said, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
We accept the following payment methods: Visa, Mastercard, Discover, American Express, and Paypal. For security purposes, your billing name and address must match that of the credit card associated with your order. We reserve the right to cancel any order that does not meet these criteria. Please note that design work and/or production will not begin until after payment has been made, including personalized invoices.
RETURN & EXCHANGE POLICY
For mailed items, no returns or exchanges are accepted unless the product was damaged during shipment or the incorrect product was shipped. All sales are final.
If you have received the incorrect product in your order, notify us at email@example.com and let us know. We will generate a return label for you to ship the item back to us, at no additional cost to you. We ask that you save all packaging materials for a quick return. We are happy to send you the correct product, provided the replacement product is in stock. Should your replacement product be out of stock or backordered, we will send out your replacement upon the return of out of stock or backordered product.
A number of our products are currently available for wholesale. We will have a dealer Log In up on the website soon. If interested in more information please fill out our Wholesale Inquiry Form and we will be in contact with more information.